Trust and Safety Manager (Ca)

at  Centroteam

We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, United States and Europe (Cyprus, Georgia and Ukraine).
Our product: It is the original clip marketplace delivering authentic content from studios to consumers worldwide.
We’re looking for a Trust and Safety Manager to join our team! The ideal candidate will have strong analytical skills, attention to detail, and excellent communication abilities.

Skills and Qualifications

• 4+ years managerial experience in a management role, with a demonstrated ability to lead and develop a high-performing team.
• Minimum of 2 years of experience in trust and safety, content moderation, compliance, or a related field, preferably within the online entertainment industry or similar.
• Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strategic thinker with a proactive and solutions-oriented mindset.
• Ability to handle sensitive and confidential information with discretion.
• Experience with Jira and Confluence.
• Fluent in English, spoken and written

Content Compliance:

• Develop, implement, and enforce content compliance policies and guidelines.
• Monitor and review content to ensure it complies with platform policies and legal requirements.
• Conduct regular audits of content and provide reports on compliance status.
• Manage the process for handling content complaints and violations, including content removal and appeals.

Regulatory Compliance:

• Stay updated on relevant laws and regulations, including age verification laws, data protection (GDPR), and other regulations affecting the online entertainment industry.
• Implement and maintain processes to ensure compliance with applicable laws and regulations.
• Work with legal counsel to interpret and apply regulations to platform operations.

Risk Management:

• Identify potential risks related to content and regulatory compliance and develop strategies to mitigate them.
• Investigate and respond to incidents related to non-compliance or safety concerns.
• Develop and maintain an incident response plan.

Team Management:

• Lead and manage a team of trust and safety specialists.
• Provide training, support, and professional development opportunities for team members.
• Set performance goals and conduct regular evaluations.
• Collaborate with the legal, product, and customer support teams to address compliance and safety issues.
• Communicate effectively with stakeholders, including content creators, users, and regulatory bodies.

Skills and Qualifications

• 4+ years managerial experience in a management role, with a demonstrated ability to lead and develop a high-performing team.
• Minimum of 2 years of experience in trust and safety, content moderation, compliance, or a related field, preferably within the online entertainment industry or similar.
• Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strategic thinker with a proactive and solutions-oriented mindset.
• Ability to handle sensitive and confidential information with discretion.
• Experience with Jira and Confluence.
• Fluent in English, spoken and written.