Trust and Safety Operations Specialist

at  Catawiki

WHO WE ARE

A piece of the moon, a complete dinosaur skeleton, the Pope’s hat, the world’s smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We’ve sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.

OUR OFFICES AND WAY OF WORKING

We have sensational offices in Amsterdam, Groningen, Paris and our newest office in Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other. The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are.

INTERESTED?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles

ABOUT THE ROLE AND TEAM

We are looking for a Trust & Safety Operations Specialist to join our team. You will be responsible for building our detection logics to identify and mitigate Trust and Safety risks to the Catawiki platform, and conducting daily reviews and investigations to protect our users and prevent fraud and abuse on Catawiki. The ideal candidate must be a self-starter with proficiency in building queries to identify patterns of fraud and abuse, good analytical skills, and the ability to work in a fast-paced, scale-up environment.

WHAT YOU’LL DO

• Review, investigate and respond to known and reported Trust and Safety violations on Catawiki that are associated with undesirable user behaviour, objectionable interactions, and fraudulent transactions.
• Develop, implement, and assess new detection queries to identify emerging patterns of fraud and abuse for review and enforcement by the team. This includes expanding the scope of detection coverage for all Trust and Safety violations in Catawiki.
• Refine and improve precision and recall of existing detection queries to drive operational efficiency and increase accuracy of fraud and abuse detection.
• Implement immediate short-term risk prevention measures based on established guidelines and protocols.
• Work with cross-functional teams to develop and implement iterative risk detection systems to identify and monitor Trust and Safety violations. This includes teams such as Security, Product, Data Science, Commercial business units, Legal and Customer Experience.
• Analyse data independently to identify Trust and Safety violations trends, patterns and anomalies.
• Provide well-structured insights and analysis of Trust and Safety violations and communicate them to the relevant stakeholders.
• Stay up to date with the latest trends and best practices in the Trust and Safety industry.