Trust and Safety Supervisor

at  Teleperformance Portugal

What you can expect
1st Line Managers are the leaders responsible for developing teams to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, coaching, support, motivation and education on a day-to-day basis.
1st Line Managers are responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.

What you’ll do

• Lead and motivate employees across locations to meet and exceed personal targets and team SLA’s;
• Communicate effectively with team members and stakeholder within the business;
• Conduct regular one to ones, team meetings and performance reviews;
• Monitor and manage staffing, capacity and work distribution ensuring optimum productivity,efficiency and workflow management;
• Act as the first point of contact to manage team related issues and challenges e.g. attendancemanagement, HR policy implementation;
• Encourage and promote employee wellbeing through active participation in wellness activitiesand other initiatives;
• Proactively identify and communicate market trends and insights;
• Identify risks and put appropriate mitigation measures in place;
• Document processes, implement and manage changes within the lines of business;
• Provide regular and ad hoc reporting to management teams.

What you’ll need

• Fluency in written and spoken English is essential for this role;
• Higher Education Degree (preferential);
• Google Workspace management;
• Excellent written and verbal communication skills with the ability to deliver clear messages;
• Strong attention to detail to ensure information is complete and accurate.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Free language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal

• Lead and motivate employees across locations to meet and exceed personal targets and team SLA’s;
• Communicate effectively with team members and stakeholder within the business;
• Conduct regular one to ones, team meetings and performance reviews;
• Monitor and manage staffing, capacity and work distribution ensuring optimum productivity,efficiency and workflow management;
• Act as the first point of contact to manage team related issues and challenges e.g. attendancemanagement, HR policy implementation;
• Encourage and promote employee wellbeing through active participation in wellness activitiesand other initiatives;
• Proactively identify and communicate market trends and insights;
• Identify risks and put appropriate mitigation measures in place;
• Document processes, implement and manage changes within the lines of business;
• Provide regular and ad hoc reporting to management teams