Trust.Business Support Analyst

at  Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com

• Contribute in defining roadmap items in areas of: knowledge integration, workflow automation, document generation, entity database, mobile app and continued enhancements
• Develop an in-depth end-to-end understanding of the Mercator business processes
• Manage user bug reports and enhancements requests
• Contribute in defining reports
• Own the user access request management process and implementation
• Contribute to QA testing
• Coordinate UAT testing
• Maintain training material to internal and external users
• Deliver presentations about the system and training to external and internal users
• Help IT support team in troubleshooting
• Bachelor’s Degree in technology or business
• Well-rounded individual possessing a high degree of initiative
• Proactive person willing to accept responsibility with very little hand-holding
• You have ability to manage multiple priorities in a fast-paced complex environment
• You can understand the strategic goals and adjust the tactical objectives accordingly
• You are able to communicate with both IT and Business teams in terms they can understand
• Demonstrated proficiency in interpersonal and communication skills including oral and written English
• Minimum two years’ experience working in a similar role
• Financial Sector or Corporate Secretarial work experience will be a plus
• Experience with Agile Methodologies and understanding of IT project lifecycle desirable
• Knowledge of JIRA, Confluence, SharePoint will be beneficial
• Able to set priorities, to be flexible with a high degree of accuracy
• Able to work in a team and also autonomously.
• Must be able to work in high-pressure environment, either independently or as part of a team
• Flexibility in work schedule according to project and business needs
• Must be able to organize and prioritize tasksFlexibility and ability to deal with change