TV Service Delivery Manager

at  Vodafone

WHO YOU ARE

• University degree in Telecommunications, Computer Science or similar
• Experience in the TV landscape
• Team coordination and management
• Proficiency in English
• Good technological knowledge of IPTV ecosystem (MR, VTV, HEs, CDN’s, OTT, RF, VODs, EPG, DVB)
• ITIL knowledge
• AGILE and DevOps methodologies
• Project Management and tools
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Data analytics and reasoning skills
• Experience in service management
• Good resource planning skills
• Strong teamwork skills and attention to detail

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can

Drives focus on the customer experience to align TV service and sub products with the needs of the business and providing end to end service management and improvement to ensure quality of services according to SLAs.