Two Week Wait Appointment Coordinator

at  Maidstone and Tunbridge Wells NHS Trust

Working as part of the Cancer Services Team, the main duties of the Two Week Wait Appointments Clerk will be to ensure that all referrals to be managed are given an appointment with the appropriate specialist within 14 days (two weeks) of the agreed referral date.
You will be expected to manage the appointment slots available, working closely with consultants, secretaries and staff from the Trust’s Appointment Offices, following the Trust’s agreed process for highlighting potential breaches of the two week target. This comprises continued, full and accurate validation of all referrals being actively managed against the two week target.
Day to day tasks in this role include receiving referrals, monitoring referral numbers and escalating to the relevant specialist managers if there are any capacity issues in clinics. This will require a competent use of IT systems for booking in patients, a polite phone manner to handle patient queries and strong problem-solving skills to resolve any issues that may arise.
The Trust must carefully monitor its performance against the cancer targets and you must work closely with the Team Leader and the Cancer Data Managers to facilitate performance monitoring of the two week target. This will also require attention to detail and organisational skills to ensure accurate and timely data inputting is completed.
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).
Interview Date: To be confirmed

Please refer the Job description for details