UAE National_Receptionist

at  AlFuttaim

Job Requisition ID: 164097
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

MINIMUM REQUIREMENTS:

• Emiratizati with family book
• Basic qualification or High school diploma
• Previous customer service experience is advantageous but not compulsory
• Proficiency in both English and Arabic is essential
• Possess an engaging personality, confidence in interpersonal interactions, and a drive to kickstart a career in sales
• Strong MS Office skills, particularly in Excel
• Customer-centric approach with adept decision-making and problem-solving skill

OVERVIEW OF THE ROLE:

We are looking for a UAE National citizen with fluent English speaking skills with some experience in customer service for the role.

WHAT YOU WILL DO:

• To provide full support to all customers visiting Al Futtaim Motors. To be the first point of contact to welcome and identify customers’ needs.
• Ensure customers are given the Worlds Warmest Welcome when entering the branch.
• Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.
• Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.
• The role purpose is to ensure all Al Futtaim customers receive a First Class service when entering the branch.
• Ensuring the customer is guided to the relevant department and their needs are clearly identified and conveyed to the appropriate associate. Understanding the Customer Journey from Start to Finish.