UAE National_Service Advisor

at  AlFuttaim

Job Requisition ID: 164041
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

Must have broad based knowledge to service as a reliable consultant
Able to provide up-to-date technical information in response to customer inquiries
Strong understanding of Operation, maintenance and care of vehicle
Thorough knowledge on breakdown prevention

OVERVIEW OF THE ROLE:

Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

WHAT YOU WILL DO:

VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
FOLLOW-UP: Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car. Ensure customer is reminded about the next service due.
COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job.
TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.
ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges

WHAT EQUIPS YOU FOR THE ROLE:

High School or Diploma
Minimum 2 years of work experience