UAE National_Telesales Coordinator

at  AlFuttaim

Job Requisition ID: 163831
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Good experience in using MS Office.
• Knowledge on Automotive industry and spare parts
• Strong communication skills, active listening, and phone etiquettes
• Proficiency with technology, software applications

OVERVIEW OF THE ROLE:

Deal with Parts enquiries and support in growing parts business. Aid Parts sales team of branches in optimizing the conversion rate (closing deals). Register & Onboard new Parts customer. Maintain customer relations and satisfaction. Customer Relations and Lead Managements. Maintain customer database.

WHAT YOU WILL DO:

• Attend Parts enquiries received via calls, emails, webchat, WhatsApp & assist customer with,
  o Spare Parts information using Electronic Parts Catalogue (EPC)
  o Price and availability by using Dealer Management System (SAP)
  o Work closely, together with the branches to close the deals

  o Promote Spare Parts and other consumable products (Upselling & Cross-selling)

• Make calls to Parts customer,

  o Register and onboard new customer for sale
  o Explain features and benefits
  o Promote products and services
  o Establish rapport with customers

  o Sales follow-ups and Sales campaigns,

• Perform sales support activities like preparation of quotes, sales orders etc.

• Create and close leads through Lead Management Systems
• Respond promptly and professionally to customer inquiries received
• Coordinate with cross-functional team in order to complete the task effectively
• Handle customer complaints & concerns in a professional manner
• Ability to manage difficult situation and challenging customers
• Provide accurate information to customer and ensure customer satisfaction all the way
• Manage record of each customer and update customer database
• Prepare spare parts calls reports and update to line manager
• Maintain compliance with all company policies and procedures.

WHAT EQUIPS YOU FOR THE ROLE:

• Highschool or Diploma
• Minimum 1-2 years of experience in Customer handling role
• Fluent in English