UCC Engineer III

at  Box

WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

• Collaborate with team on new conference room designs utilizing the latest developing technologies
• Maintain POC relationship with broader Office Build-out team members
• Managing vendors for procurement, engineering collaboration and integration
• Help scale the business by developing automations within UCC team processes
• Help scale and design monitoring and alerting tools
• Manage vendor portfolio relationships with companies like Zoom, Slack and Ringcentral
• Maintain UCC ticket backlog, utilizing Jira
• Create/maintain day-to-day support & management documentation for systems and services troubleshooting.
• Ensure that all infrastructure stays compliant with Box policies.
• Maintain inventory and reporting of all infrastructure and computing assets.

• Provide Tier III support and troubleshooting for complex issues escalated from the Helpdesk.

• Develop and maintain documentation for systems and architectural standards.