UEC Operations Manager

at  NHS England

This role provides an opportunity to be at the cutting edge of fast paced operational delivery and development across the NHS, working collaboratively with NHS England, internal and external stakeholders to deliver safe and effective patient care during an unprecedented period.
The post holder will work as part of a small and dynamic team in delivering an effective UEC operational function, supporting the NHS through local systems and within the regional operational footprint. The post holder will support, manage and lead the UEC operations team and deputise for other senior operational managers when required. The role will work closely with colleagues within the ROC, (Regional Operations Centre) and wider operations team including EPRR.
The role will develop close working relationships with the Duty Operations Director and other Incident Coordination Centre staff.
Externally the role will involve working closely with the local systems and individual organisations to ensure NHS delivery by supporting commissioners and local system teams.
The post holder will have responsibility for supporting operational delivery of the UEC operations function. The role will support other members of the Senior UEC operations team in oversight and delivery of programmes of work within the six ICS areas. This will include supporting improvement and transformation workstreams.
This role provides an opportunity to be at the cutting edge of fast paced operational delivery and development across the NHS, working collaboratively with NHS England, internal and external stakeholders to deliver safe and effective patient care during an unprecedented period.
Detailed job description and main responsibilities
The regional UEC operations team strategy is the delivery of safe, high quality Urgent & Emergency Care across the East of England region.
As a UEC Operations Manager, the post holder will work as part of a dynamic team in delivering an effective UEC operational function, Supporting the NHS through local systems and within the regional operational footprint. The post holder will support the Senior UEC Operations Manager in delivering the day-to-day operation. The role will work closely with colleagues within the ROC, wider operations team including EPRR. Externally the role will involve working closely with the local ICS’s and individual organisations to ensure safe and effective delivery of NHS UEC services.
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

• Collect, collate, and analyse data to understand regional operational position.
• Respond to tasks and issues to help resolve immediate or potential patient safety issues.
• Work as a team to follow-up action to mitigate and recover performance.
• Produce and maintain single regional common operating picture.
• Produce briefing for the senior operation lead as required.
• Follow up on key lines of enquiry with local UEC systems leaders.
• Work with the UEC team and ROC to help build local, regional and national confidence in supporting resolution of operational issues.
• Build on lessons learnt from previous experience and years.
• Work as part of the UEC operations team to respond to surge and escalation e.g., Winter management period.
  The role supports the business in driving transformation as well as value for money in planning, commissioning and service. The role is designed to build a
  combination of subject matter expertise and technical skills to develop a strong service delivery.
  The role requires the individual to participate in 7 day working pattern as part of a rolling rota. On call pattern 1 in 3.
  You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents