UK Account Manager

at  Macrobond Financial

A BIT ABOUT US

Macrobond is a leading provider of global economic and financial data and technology for investment professionals. Our customers include over 900 firms spanning the buyside, sellside, corporate and academic sectors
Our platform, rich in intellectual property and supported by a rapidly expanding global team, ensures we remain at the forefront of our industry. With the backing of Francisco Partners, a prominent global tech investment firm, we operate as a truly international company. Our headquarters are in Malmö, Sweden, and we have key offices in Gothenburg, London, Poland, Lisbon, Hong Kong, and New York

ABOUT YOUR ROLE

Macrobond is looking for an Account Manager to join our EMEA Sales team. In the role you will be involved in building and maintaining strong relationships with our clients and will serve as their main point of contact. You will be responsible for understanding client needs, ensuring customer satisfaction and maximizing business opportunities with existing client accounts. This is an exciting opportunity to join Macrobond as we accelerate our growth and build strong foundations across our company

WHAT WILL YOU BE DOING?

Your responsibilities will be to build and nurture relationships with assigned clients, serving as their primary contact and trusted advisors. You will be required to understand your clients’ needs and objectives and proactively identify opportunities to provide value and meet their business goals. You will be partnering with your Sales Team leader to deliver account plans and strategies to grow revenue, expand product and service offerings and achieve sales targets. You will be required to conduct regular meetings and communicate with clients to understand their evolving needs, address concerns and provide timely support.
Key to the role is to collaborate with internal teams; sales, marketing, and product development to deliver tailored solutions and exceed client expectations. In your role as Account Manager, you be required to monitor, and analyze account performance metrics such as sales data, customer satisfactions and renewal rates so we can identify areas for improvement and developing action plans.

WHAT WILL YOU NEED TO DO IT?

• Proven experience as an Account Manager, Sales Executive, or in similar client facing role with a track record of achieving sales targets and delivering expectational customer service
• Experience selling or buying SaaS or B2B software, with an appreciation of the complexities involved
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Handle meetings and negotiations together with your Sales Team leader
• Ideally experience with the strategic growth of existing accounts and an ability to upsell within cold / existing accounts
• Experience of using Salesforce.com