UK Commercial Manager

at  Megger

We are always looking for exceptional talent to join our inspiring multinational business and right now we are seeking to recruit a driven Commercial Manager to lead the UK customer relationship, ensuring smooth project execution and satisfaction at every step.

As the UK Commercial Manager, you will oversee customer relations, from the acceptance of quotes to the final billing stage. This involves liaising across various departments such as sales, engineering, and analytics to ensure that customer expectations are met. You will also be responsible for managing the UK invoicing process and overseeing an Accounts Administrator.

• Coordinate customer solution delivery from start to finish, ensuring clear and informed communication throughout.
• Manage project logistics, installation, and maintenance with close attention to customer needs.
• Oversee the invoicing process, including the use of Sage 200 for automatic invoicing and interfacing with the AWS database.
• Provide analytics support in line with customer service level agreements (SLAs).
• Facilitate customer onboarding and training.
• Regularly report to the Head of Operations and conduct performance reviews.
• Ensure smooth documentation and process management to enhance customer experience.
• Strong project and process management skills.
• Experience in improving commercial processes and ensuring compliance.
• Knowledge of business processes, with some experience in accounts or fiscal management.
• Ability to adapt to changing business needs and prioritize customer satisfaction.
• Exceptional communication skills, both written and verbal.

For more detailed information about the role, please see the documents available tab at the top of this advert.
Please can internal applicants ensure Line Managers are made aware of your interest/application.
At Megger, our aim is to ensure everyone can live confidently and work safely, with the energies which power our world. We do this by designing and manufacturing safe, reliable, easy-to use portable electrical test equipment.
Our customers are at the heart of everything we do. This drives our innovation because we not only make it our business to understand what our customers really need but what it takes to be the partner who helps them perform at their best!
As a global operator, Megger is strategically located in over 100 countries, employing in excess of 1,500 employees. We are backed by world-leading support and expertise in the delivery of our 360-degree Customer Service including - software, product and tools design; onsite training; repairs; testing; and consultancy.
We are the one-stop shop, for electrical testing equipment and you can be part of it!
Our UK headquarters is in Kent, more aptly described as the beautiful Garden of England, with stunning views of Dover Castle, the Kent coastline and beyond to France.
Talk to us about Flexible working. Megger support flexible working for all employees and the right to request flexible working from day one of employment, with a limit of one request per 12-months.
Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute and encourage applications from candidates of all backgrounds and experiences. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Megger.

PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE. THEREFORE, IF YOU ARE INTERESTED, PLEASE SUBMIT YOUR APPLICATION AS EARLY AS POSSIBLE.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Archcliffe Road, Dover, Kent CT17 9EN
T: 01304 502 100
E: ukrecruitment@megger.co

As the UK Commercial Manager, you will oversee customer relations, from the acceptance of quotes to the final billing stage. This involves liaising across various departments such as sales, engineering, and analytics to ensure that customer expectations are met. You will also be responsible for managing the UK invoicing process and overseeing an Accounts Administrator.

• Coordinate customer solution delivery from start to finish, ensuring clear and informed communication throughout.
• Manage project logistics, installation, and maintenance with close attention to customer needs.
• Oversee the invoicing process, including the use of Sage 200 for automatic invoicing and interfacing with the AWS database.
• Provide analytics support in line with customer service level agreements (SLAs).
• Facilitate customer onboarding and training.
• Regularly report to the Head of Operations and conduct performance reviews.
• Ensure smooth documentation and process management to enhance customer experience.
• Strong project and process management skills.
• Experience in improving commercial processes and ensuring compliance.
• Knowledge of business processes, with some experience in accounts or fiscal management.
• Ability to adapt to changing business needs and prioritize customer satisfaction.
• Exceptional communication skills, both written and verbal