UK - Crawford TPA - Global Account Coordinator

at  Crawford Company

Position Summary:
Our Global Accounts Coordinator opportunities are ideal to kick start your career with a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture.

General Background, Experience & Professional Qualifications:

• Although we are ideally looking for administration or customer service skills gained within a financial or insurance company, we’d be interested to hear from your experience is from other commercial backgrounds too. Good excel skills as essential, as there’s lots of information you’ll need to know and record.
• We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client servicing skills develop quickly within Crawford, so the opportunity is there for you if you have a keen eye for detail, good organisation skills and the willingness to take responsibility so you can develop your career with us.
• You may have occasional travel and our workload can vary if we have additional claims volumes, so flexibility is key, but we know it’s give and take too!
• It’s not essential, but if you hold a customer services accreditation or hold a qualification within a similar background that would be beneficial, however your commitment, passion and desire to help others is most valuable to us.

Due to the nature of our business, this role is subject to a satisfactory basic DBS check

Key Responsibilities:

• You’ll be supporting our valued clients in providing solutions to escalated clients insurance claims, service issues and gathering information to put things right. We know that, sometimes, things can go wrong but the importance is how to put things back on track so this role can truly provide job satisfaction. The key to your success is delivering a message of resolution.
• You’ll be hosting teams calls with clients and brokers around the globe, taking notes to understand what’s required, agree action plans to ensure all the claims resolution information required is correct and prepared appropriately. You’ll support the wider business by communicating issues, escalating where appropriate and giving feedback to support full resolution. We’ll provide you will full system and workflow training, so that you have the tools to hand to help you identify issues and trends effectively and efficiently.

Behaviours:

• Receive and make telephone calls where applicable.
• Respond to telephone queries.
• Accurately input data
• Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary.
• Dealing with and liaising with insurers and policy holders as appropriate.
• Actively seek to develop oneself and take responsibility for your own training and development

Skills:

• Ability to work on own initiative.
• Ability to demonstrate attention to detail.
• Excellent customer service and communication skills.
• A positive attitude and a proactive approach to solving problems.
• Able to co-ordinate a variety of actions concurrently.

• You’ll be supporting our valued clients in providing solutions to escalated clients insurance claims, service issues and gathering information to put things right. We know that, sometimes, things can go wrong but the importance is how to put things back on track so this role can truly provide job satisfaction. The key to your success is delivering a message of resolution.
• You’ll be hosting teams calls with clients and brokers around the globe, taking notes to understand what’s required, agree action plans to ensure all the claims resolution information required is correct and prepared appropriately. You’ll support the wider business by communicating issues, escalating where appropriate and giving feedback to support full resolution. We’ll provide you will full system and workflow training, so that you have the tools to hand to help you identify issues and trends effectively and efficiently