UK Customer Success Manager

at  Paypal

THE COMPANY

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: What you need to know about the role- As a dynamic UK Customer Success Manager, you will play a pivotal role in engaging effectively at all organizational levels, including the C-Suite. We are seeking an individual with robust business acumen and exceptional relationship-building skills. Your ability to seamlessly communicate in both languages is crucial for fostering meaningful connections with our diverse client base. Successful candidates will exhibit a strategic thought process, leveraging data-driven insights to facilitate valuable consultative conversations. If you are a proactive and strategic thinker with excellent communication skills, we invite you to join our team. Your expertise will contribute significantly to fostering successful partnerships with our valued merchants, making a lasting impact on our customer success initiatives. Meet our team Our UK Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization. We value teamwork, new ideas, commitment, and an enjoyable workplace.
Job Description:

REQUIREMENTS:

• Solid customer success or account servicing experience with complex, enterprise solutions.
• Experience in payments, financial services or ecommerce.
• Proven track record of successfully managing multiple business customers and developing opportunities in collaboration with sales.
• Similarly, proven track record of meeting growth, retention, and engagement business targets.
• Strong communication skills, commercial awareness, and experience with (re)pricing/renewals.

PREFERRED QUALIFICATIONS:

• Ability to work well in a matrix environment, including experience in collaborating across multiple departments and levels within an organization.
• Experience working with Microsoft Office (PowerPoint, Excel, OneNote, Outlook), Gainsight, and Salesforce.
  For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

WHO WE ARE:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Please refer the Job description for details