UK&I IFM LEAD

at  CBRE

EXPERIENCE REQUIRED:

• Excellent client relationship and leadership skills
• Strong communication and presentation skills
• Ability to effectively respond to complex inquiries, requests or complaints from clients, line management and supply chain,
• Experience in change control and engineering planning tools and processes
• Strong financial control to maintain cost within budget
• Intermediate skill with Microsoft Office Suite,
• Relevant experience managing an engineering service delivery across multiple remote and culturally different locations.
• Tertiary qualification in Engineering Studies preferable with Degree in Mechanical or Electrical Engineering.
• A minimum of ten years post training experience, five years of which in maintaining critical engineering environments.
• Member of an Engineering related professional institutions i.e. ASHRAE/CIBSE/IEE.
• Sound knowledge in Health & Safety

KEY RESPONSIBILITIES:

• Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution
• Acts as single point of contact and develops positive relationships with the client for all IFM services issues in UK&I
• Manages on site facilities management operation teams in terms of staffing, training, development, and performance.
• Responds to problems and concerns; implements policy, rules and regulations.
• Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s location; reviews and monitors performance in line with agreed KPI or SLA.
• Supports account management team to monitor and modify the services deliverables in accordance with the change of Client’s business needs.
• Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery.
• Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently.
• Ensure planned preventative maintenance activities are delivered to plan on time and within budget, with particular emphasis on critical maintenance, and fire impairment policies.
• Work collaboratively with various client teams, central CBRE energy management team, other CBRE management teams on the account.
• Ensure contract specific reports are produced and issued in a timely manner.
• Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
• Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE’s corporate standards.
• Contribute to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance.
• Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
• Manage various third-party vendors who provide the IFM services; this includes participating in the development of RFP’s, assisting in contract negotiations, and SOW, SLA, KPI development.
• Ensures all statutory compliance requirements are met through the use of CBRE’s Technologies.
• Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
• Ensure compliance in accordance with CBRE and Client
• Responsible for all in scope engineering service delivery in the UK&I region
• Provide support to the Global Engineering Lead/Account Director, providing tactical and operational delivery reports as well as Supply Partner management and direction.
• Use data to drive monitor, report on and drive performance of the engineering team across the region.
• Support the implementation of the CBRE Shield Critical Facility Risk Management (CFRM) program and own the CFRM performance for the region.
• Support Smart FM initiatives across UK&I.
• Provide leadership, support and guidance to sub-region engineering leads to ensure effective, timely and complete delivery of the service provider’s deliverables in accordance to the service level agreement and contract.
• Manage regional incident and escalation, lead engineering problem solving, fault finding and root cause analysis for the region acting as the primary interface with the client, local vendor partner, and other stakeholders.
• Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery.