UK Logistics & Customer Care Coordinator

at  Stanley Stella

MISSION

As the UK Logistics & Customer Care Coordinator, you will be the pivotal liaison for both internal and external stakeholders, managing operational logistics and delivering exceptional customer service. This multifaceted role aims to optimize logistics efficiency, elevate service standards, and drive continuous process improvements. You will oversee logistics activities while ensuring customer inquiries are handled promptly and effectively to maintain high satisfaction levels.

ABOUT US

At Stanley/Stella you will witness a scale-up company who has the entrepreneurial mindset of a start-up. Experimenting and empowering people is key to achieve our challenging goals. Combine this with healthy financial results and the possibilities are unlimited. We live in a multicultural, high-energy environment where we encourage people to take the lead and step out of the ordinary. We don’t talk the talk. We walk the walk.
To do so, we rely on an entire eco-system where everyone is part of our journey. From suppliers and dealers to our own employees… because choosing the right partners empowers innovation and ensures our premium standards & quality we strive for. Innovation run through our veins and is in every aspect of the actions we take. No compromises are made when it comes to our aim for excellence.
Because, we re-invent fashion for a better world…
Are you in for this entrepreneurial journey?
You want to know more about Stanley Stella? Visit us here: careers | Stanley/Stella (stanleystella.com)

Logistics Coordination:

• Monitor and execute key logistics activities daily, including coordinating pick-ups, managing transport orders, and prioritizing tasks for efficient operations.
• Plan inbound and outbound logistics, optimizing transportation methods (sea, air, rail) and warehouse transfers to enhance cost-effectiveness and service quality.
• Develop and implement corrective action plans to address errors and improve service delivery continuously.
• Handle export flows and manage special requests (e.g., promotions, new collections) to ensure timely fulfillment.
• Monitor inventory levels, identify discrepancies, and implement corrective measures to maintain adequate stock levels.
• Efficiently manage warehouse consumables (e.g., cartons, stickers) to support operational needs.
• Administer all necessary documentation (e.g., certificates of origin, export documents) to ensure compliance and smooth execution of logistics processes.
• Manage claims and customer returns, implementing robust processes to identify root causes and implement effective solutions.
• Lead or participate in projects aimed at improving invoice control and optimizing pallet pull systems.

Customer Care:

• Guide the customer journey from order to cash, ensuring seamless service delivery and proactive follow-up.
• Act as the primary point of contact for customer inquiries within your region, preemptively addressing issues to exceed customer expectations.
• Provide professional and informative responses to customer inquiries regarding logistics, products, commercial policies, and terms.
• Resolve customer complaints efficiently by collaborating across departments to enhance the overall customer experience.
• Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
• Contribute to team growth through active participation in improvement initiatives.