UKI TC - ServiceNow Consultant - Senior Manager

at  EY

GENERAL INFORMATION

• Location: Dublin
• Available for Work Visa Sponsorship: No
• Business area: Technology Consulting (ServiceNow)
• Contract type: Permanent
  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
  EY has a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities.

CLIENT RESPONSIBILITIES

• Work with our clients to take end to end responsibility for the delivery of technology focussed projects with a focus on ServiceNow reviews, implementations and change projects
• Plans, directs, and co-ordinates activities to deliver projects from mobilisation through to implementation by leading, directing and overseeing medium to large sized teams of project resources, with a principle focus on solutions based on the ServiceNow platform
• Influences and negotiates project outcomes, often across multiple functions. Prepares and presents analysis, insights and recommendations to assist defined governance forums and senior client stakeholders with decision making
• Maintain focus so that projects deliver on key priorities and requirements, and that dependencies and are managed to realise business benefits to agreed timelines
• Advise on project/programme level decisions that influence significant project direction and escalate decisions that cannot be resolved to the agreed governance forums

INTERNAL RESPONSIBILITIES

• Understand all our consulting service offerings and actively identify opportunities to better serve clients and be able to build meaningful external relationships with our clients and internal relationships across service lines.
• Drawing on your skills and experience, you’ll create innovative insights for clients looking to leverage their vendor framework, improve their IT offerings, execute on Programme commitments and adapt methods and practices to fit operational teams and cultural needs, and contribute to thought leadership.
• Lead Technology Consulting engagements, managing team performance and commercials including conducting performance reviews and contributing to performance feedback for all levels of staff and managing engagement billings, and estimates to complete.
• Develop people through effectively supervising, coaching, and mentoring all levels of staff
• Understand, follow and lead staff in workplace policies and procedures

TO QUALIFY FOR THE ROLE, YOU MUST HAVE:

• Around 5+ years’ experience implementing ServiceNow
• A deep technical and functional knowledge of IT Service Management
• Additional mainline certifications from ServiceNow, such as Certified System Administrator, Certified Implementation Specialist, Certified Architect (Technical or Architect) or willingness to gain them
• Certification and/or knowledge of ITIL
• Knowledge of the ITSM Market including other ITSM type products and platforms
• Experience working in a client facing role for a leading consulting or professional services company in delivery of large-scale complex technical projects or systems integration projects or experience working for a leading company, in delivery of technical projects or systems integration projects
• Experience in one or more of our focus industries including Energy & Assets, Financial Services, Government & Public Sector, Health & Wellness, Consumer Product & Retail, Telecommunications Media & Technology, Advanced Manufacturing
• Experience of working in a matrix managed organisation
• Experience in the establishment, training and management of teams comprised of client, contractors and client’s strategic partners
• Excellent communication skills – tailoring communications to suit various audiences, with the ability totranslate IT strategy into measurable business benefits
• Have a track record of delivery within multiple large-scale technical transformation projects
• Have experience in seeking the alignment of business and IT, operating across organisational and technology silos to drive common approaches, delivering sustainable, agile and re-usable solutions