Underwriting Consultant

at  Sanlam

QUALIFICATION AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous
• Proven work experience in commercial, property (advantageous)
• Policy administration and underwriting within the short-term insurance industry
• Minimum of 2 years’ experience in short term insurance commercial lines and/or Property

KNOWLEDGE AND SKILLS

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

WHAT WILL YOU DO?

Santam Real Estate has a position available for Underwriting Consultant who will based at 11 Alice Lane, Sandton.

WHAT WILL YOU DO?

This role is focused on, but not limited to;

• servicing broker requests, including enquiries
• Providing telephonic/email support to the intermediary on record, authorised representatives from the brokerage, and broker services
• Dealing with general insurance and policy specific enquiries
• Dealing with issuance of new policies/ policy maintenance/ renewal / any other policy related concerns
• Assisting to resolve all insurance queries within required timeframe and compliance requirements
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books
• Managing client expectation on expected turnaround times for submitted requests
• Adhering to underwriting criteria and Business unit requirements
• Assist with profiling the client with the best suitable product and underwriting criteria
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product
• Assisting in implementing solutions for improvement
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required