Underwriting Performance and Control (UPAC) Analyst

at  Starr Companies

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.
Role Purpose
To support the Underwriting Performance and Control function, providing a robust first line control and monitoring of business activities.

Responsibilities:

• Support the Bordereaux Management team regarding first line quality assurance checks, ensuring agreed service level agreements are met and reporting of key performance indicators.
• Responsible for underwriting performance monitoring ensuring underwriters operate within their agreed authorities, regulatory requirements and continuous improvement of standards.
• Work with the 2nd and 3rd line control teams to enhance, and implement, the first line control framework.
• Work with the UPAC Manager, Head of Operations, Active Underwriter, Underwriting teams, and IT on a continuous basis to review and monitor key underwriting controls such as Pre-Bind Quality Assurance (PBQA), Contract Certainty, Quality Assurance and Peer Review.
• Work alongside the Business Operations team and Head of Change in delivering key business initiatives and projects.
• Work with the Coverholder Team, Bordereaux Management and Compliance teams to understand the controls and processes associated with the processing of Service Company and Third Party Binders
• Ensure integrity and completeness of relevant data held within Eclipse.
• Develop, and maintain, operational controls and reports across all offices to ensure that SLA and KPIs are constantly met across the business and appropriate feedback/escalations are communicated.
• Support the Underwriting Operations management team to provide oversight support, ensure SLAs are constantly met, assist with reporting requirements and coordinate training where required.
• Maintain responsibility for the management of the Operations intern.
• Support the Coverholder Manager regarding delegated authority governance and monitoring.
• Support operational excellence and continuous improvement within the team, and across the business, to ensure business and stakeholder objectives are met.
• Be part of internal groups and committees and address operational concerns and assist with initiatives.
• Assist with ad-hoc operational matters for internal and external stakeholders.
• Support Starr branch offices in Europe with respect to operational matters.
• Assist in reviewing and analysing Management Information (MI) for the Operations function.
• Deputise for the UPAC Manager and Head of Operations as required. Immediately report any suspicion of financial crime to the Money Laundering Reporting Officer.
• Manage any potential conflicts of interest to avoid disrepute to the company’s integrity.
• Immediately advise Compliance of any complaints.
• Operate within the Company’s standards for Conduct Risk Framework.

This is the perfect opportunity for a candidate who has some experience in General Insurance or the London Market and is looking to progress in an operations role.
Starr is an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

• Support the Bordereaux Management team regarding first line quality assurance checks, ensuring agreed service level agreements are met and reporting of key performance indicators.
• Responsible for underwriting performance monitoring ensuring underwriters operate within their agreed authorities, regulatory requirements and continuous improvement of standards.
• Work with the 2nd and 3rd line control teams to enhance, and implement, the first line control framework.
• Work with the UPAC Manager, Head of Operations, Active Underwriter, Underwriting teams, and IT on a continuous basis to review and monitor key underwriting controls such as Pre-Bind Quality Assurance (PBQA), Contract Certainty, Quality Assurance and Peer Review.
• Work alongside the Business Operations team and Head of Change in delivering key business initiatives and projects.
• Work with the Coverholder Team, Bordereaux Management and Compliance teams to understand the controls and processes associated with the processing of Service Company and Third Party Binders
• Ensure integrity and completeness of relevant data held within Eclipse.
• Develop, and maintain, operational controls and reports across all offices to ensure that SLA and KPIs are constantly met across the business and appropriate feedback/escalations are communicated.
• Support the Underwriting Operations management team to provide oversight support, ensure SLAs are constantly met, assist with reporting requirements and coordinate training where required.
• Maintain responsibility for the management of the Operations intern.
• Support the Coverholder Manager regarding delegated authority governance and monitoring.
• Support operational excellence and continuous improvement within the team, and across the business, to ensure business and stakeholder objectives are met.
• Be part of internal groups and committees and address operational concerns and assist with initiatives.
• Assist with ad-hoc operational matters for internal and external stakeholders.
• Support Starr branch offices in Europe with respect to operational matters.
• Assist in reviewing and analysing Management Information (MI) for the Operations function.
• Deputise for the UPAC Manager and Head of Operations as required. Immediately report any suspicion of financial crime to the Money Laundering Reporting Officer.
• Manage any potential conflicts of interest to avoid disrepute to the company’s integrity.
• Immediately advise Compliance of any complaints.
• Operate within the Company’s standards for Conduct Risk Framework