Underwriting Support Technician

at  Apollo

WHO WE ARE:

Apollo is an independent specialist (re)insurer launched in 2009 to provide high quality products and services to clients, brokers, and capital partners at Lloyd’s. The Apollo name recognised the success of one of its founding investors Neil Armstrong, who in 1969 was the first person to land on the moon. Along with Jim Hays, Neil saw the opportunity to build a differentiated service provider at Lloyd’s.
Having started life in 2009 as Apollo Syndicate 1969, we have since developed a diverse offering of insurance solutions for our clients and partners, ranging from traditional and specialty lines to innovative sharing economy solutions, and managing agency services at Lloyd’s. We are excited to continue growing our team of more than 250 colleagues who strive towards our collective purpose of enabling a resilient and sustainable world.

YOUR ROLE:

As an Underwriting Support Technician you will be pivotal in providing support to several Apollo Underwriting teams.
This role provides an opportunity to have an immediate impact providing operational excellence and resilience to underwriting teams while ensuring data is accurate, complete and on time.

WHAT YOU’LL DO:

In this role you will be responsible for supporting underwriting teams by taking ownership of all administrative and operational tasks, reporting, regulatory returns with an eye on process improvement.
Role responsibilities include:

Underwriting Support

• Attending/minuting meetings and supporting Underwriters at the Lloyd’s Box
• Address and resolve operational issues, obtain underwriting information, and track premium payment.
• Creating and issuing insurance documents including Certificates of Insurance, No Claims Bonus letters, and Notice of Cancellation
• Continue to identify areas for improvement, designing, testing and documenting solutions and participating in cross department projects.
• Investigating and responding to policy queries

Underwriting Administration - both Pre-bind and Post-bind

• Sending Slips, endorsements and supporting information to outsource partner for timely and efficient recording.
• Managing the pipeline of new and renewal business and team mailboxes
• Undertaking Pre-Bind Quality Assurance including contract certainty check
• Recording pricing metrics, checking data quality, and addressing exceptions
• Undertaking credit control activities to verify overdue premium, liaise with brokers and DXC for payment and manage Aged Debt

Regulatory, Compliance & Reporting

• Ensuring data is accurate, complete and on time for internal and external reporting deadlines including regulatory returns.
• Producing bordereaux and overseeing transformation of data through the insurance and reinsurance cycle
• Compiling data and file samples for reviewers/auditors and delivering recommendations.
• Checking Sanctions and broker Terms of Business Agreement (’TOBA’)