Unit Clerk

at  Chinese Hospital

POSITION SUMMARY

The Unit Clerk provides support services to the nursing, clinical, and medical staff. Duties are typically clerical support, inputting data, answering telephones, filing, distributing mail, and assisting patients, relatives, and visitors.

QUALIFICATIONS

• BLS – Basic Life Support Certification – issued by AHA-American Heart Association.
• Ability to speak, write and understand English, Bilingual a plus
• Within three (3) months of employment, will become a union member of SEIU.
• Basic understanding of medical and pharmaceutical terminology
• Must be proficient in the use of office equipment
• Assists in planning, organizing, implementing and evaluating the activities occurring in nursing station by performing clerical/receptionist duties, maintaining basic reports and maintaining the physical workspace and environment.
• Must maintain a well-supplied unit for daily clerical and patient care environment.
• Computer proficiency (Microsoft Office) (EMR knowledge a plus)
• Strong communication skills.
• Ability to effectively present information, both verbal and written.
• Ability to move about quickly and adjust to short notice changes – emergency, unusual or routine
• Ability to take initiative, adapt to changing priorities, and work independently
• Strong time management and prioritization skills
• Ability to multi-task with a high level of efficiency and attention to detail

PHYSICAL REQUIREMENTS

While performing the duties of this job, staff is regularly required to sit, stand, walk, talk, and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.

• Able to lift up to 30 pounds.
• Stand, walk, and move 50% of the day.
• Use proper body mechanics when handling equipment.

COMPLIANCE REQUIREMENTS

Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates a well-organized approach to all activities:
• Maintains a well-supplied/organized nursing unit.
• Participates in doing other duties, although not directly assigned.
• Performs unit clerk procedures based on job description and hospital policies, e.g. Copies documents, printing and maintaining basic reports, department phone lists and non-patient care manuals as appropriate, etc.)
• Ensure prompt communication (i.e., answer phone, call lights promptly, etc.)
• Basic knowledge of medical and pharmaceutical terminology.
• Promptly sends all equipment needing repair to appropriate departments.
• Demonstrates knowledge of all forms required in the daily operation of the unit, including proper filing, thinning of charts, dismantling charts, etc.
• Verifies patient identification information for accuracy.
• Demonstrates awareness and sensitivity to patient/SO rights as identified in the organization.
• Recognizes/investigates problems and promptly seeks solution.
• Recognizes and works within job limitations.
• Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
• Practices service philosophy standards in all aspects of job performance and promotes positive, supportive work relationship with all members of the hospital work force.
• Demonstrates competency and professional responsibility in selected psychomotor skills for job related functions.
• Promotes and maintains a safe working environment and ensures safe conduct in all aspects of job performance.
• Maintains Chinese Hospital’s attendance and punctuality standards in a consistent and regular manner.
• Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
• Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
• Communication ¬– Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others.
• Accepts and performs other duties as assigned.

While performing the duties of this job, staff is regularly required to sit, stand, walk, talk, and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.

• Able to lift up to 30 pounds.
• Stand, walk, and move 50% of the day.
• Use proper body mechanics when handling equipment