Unit Coordination Assistant - THP-UHN RCC

at  Trillium Health Partners

Job Description:
Position: Unit Coordination Assitant
Job ID#: 2024-39001
Status: Permanent Full Time (1)
Role Level: Admin Clerical - AC03 ($24.17 - $30.18)
Dept/HealthSystem: 3West THP-UHN RCC
Shift: 8 and 12 hour shifts - Days (Monday to Sunday including statutory holidays)
Site: THP UHN- RCC 82 Buttonwood Ave Toronto M6M 2J5
Posted: September 30, 2024
Internal Deadline: October 7, 2024
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation Care Centre – Church and the new THP-UHN Reactivation Care Centre. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission: A New Kind of Health Care for a Healthier Community
Our Values: Compassion, Excellence, Courage
Our Goals: Quality, Access, Sustainability
Our Enablers: People, Education, Innovation, Research

RECEPTION (PATIENT/PEOPLE ENGAGEMENT/EXPERIENCE)

• Greets visitors, staff, professional staff, learners and volunteers, directing them to appropriate personnel and/or destination/room providing assistance as required.
• Greets and admits patients to the May also perform unit patient registration function, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
• Explains hospital policy and procedures to patients, visitors, staff, professional staff, learners and volunteers as necessary (including infection prevention and control).
• Answers the telephone and/or intercom, responding to enquiries within scope of authority, or, directing to most appropriate person.

EDUCATIONAL QUALIFICATIONS

• High school diploma or equivalent; additional education or certifications in healthcare administration is a plus.
• Post-secondary education, such as an associate degree or coursework in healthcare administration or a related field.
• Medical terminology course or equivalent experience preferred.

PROFESSIONAL EXPERIENCE

• Preferred candidates may have 1-2 years of experience in an administrative role.
• Familiarity with healthcare environments including exposure to patient interactions and interdisciplinary clinical teams is advantageous.
• Experience in a customer service role is desirable, especially if it involved interactions with patients, families, and healthcare professionals.

SKILLS AND COMPETENCIES

• Proficiency in basic computer applications and familiarity with Epic.
• Customer service-oriented with a friendly and professional demeanor.
• Strong time management and organizational skills.
• Excellent verbal and written communication skills.
• Team player with the ability to collaborate effectively.
• Detail-oriented with a high level of accuracy in data entry tasks.
• Ability to adapt and handle changing priorities in a dynamic work enivornment.
• Equipped to have necessary conversations with patients and families.
  Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
  To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
  Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.
  Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
  All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
  Trillium Health Partners is identified under the French Language Services Act.
  We thank all those who apply but only those selected for further consideration will be contacted.

SCHEDULING, TIMEKEEPING & PAYROLL SUPPORT SPECIFIC JOB DUTIES AND RESPONSIBILITIES

• Supporting staff and leadership in into the scheduling and timekeeping system and finding the information as required.
• Liaising with the assigned Scheduling Clerk(s) to ensure alignment between the unit and the Workforce Management Office (WMO) on staffing.
• Accessing schedule(s) for the unit as required to address inquiries by staff, leaders, professional staff and learners.

EPIC-SPECIFIC JOB DUTIES AND RESPONSIBILITIES

• Update patient demographics entered in EPIC, ensuring all contact information is current including verification of all telephone numbers and address, family doctor and emergency contacts.
• Scheduling and coordination of follow-up care appointments for patients.
• Initiate service task requests in EPIC (e.g. Blood work specimen delivery, stretcher requests)
• Patient transport requests.
• Updating primary care provider (PCP) contact information.
• Compiling discharge paperwork.
• Supports others in Epic with functionality.

OTHER EPIC-SPECIFIC JOB DUTIES AND RESPONSIBILITIES (ALL LISTED MAY NOT BE APPLICABLE TO ALL UNITS/PROGRAMS)

• Maintain patient visitor lists/password.
• Using the Unit Manager Task management function, and contribute to bed management.
• Patient tracking – on/off unit.
• Create packing list for specimen transport from designated units (including OR) to lab.
• Unplanned surgical case booking - updating snap board (Epic- OR and OB UCAs).
• Admitting and discharging patient on Unit Manager.
• Accountability for patient bed preference and connecting with bed desk.
• Ability to integrate Epic labs.

OTHER GENERAL DUTIES AND RESPONSIBILITIES (ALL LISTED MAY NOT BE APPLICABLE TO ALL UNITS/PROGRAMS)

• Consult follow ups and tracking response times for possible escalation.
• Collects information for registration, billing and accomodations.
• May be required to stock unit carts and/or supply areas.
• Provide support for the Clinical/Team Leader or Charge Nurse.
• Orders all government forms for different scenarios.
• Compiles statistical data to generate and prepare standardized reports on a monthly basis.

ADAPTS TO A DYNAMIC WORK ENVIRONMENT BY UNDERTAKING CROSS-FUNCTIONAL RESPONSIBILITIES AND ADDITIONAL DUTIES IN ALIGNMENT WITH THE JOB CLASSIFICATION, ENSURING COMPREHENSIVE SUPPORT AS NEEDED.

Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and