University Placement Year - Service Desk Analyst (Starting Summer 25)

at  Wanstor

INTERVIEWS: FEB 2025

As part of our placement intake for Summer 2025, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.
Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support in specialisations such as:
Networking
Infrastructure
Security
DevOps
Team Leadership
Project Management
…and beyond.
This opportunity will equip you with all the necessary skills and experience to fast-track your development into a future leader, whichever specialisation you choose to pursue. If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.

WHAT YOU’LL DO

• IT support experience at a 1st line level
• Provide excellent, proactive, customer service
• Support our customers on the phone, via live chat and over email
• Proactively solve customer queries
• Continually improve the way the service desk work