Urgent Care Business Support Lead

at  Central and North West London NHS Foundation Trust

This is an exciting opportunity to join our Urgent Care Service, working across all teams to ensure an efficient & high quality service is provided to the Single Point of Access (SPA) and Central Flow Hub (CFH), Stepdown Houses, Integrated Discharge Team (IDT and the Mental Health Crisis Assessment Service (MHCAS).
We are looking for a full time (37.5 hours a week), motivated and enthusiastic individual, with a wide range of office skills to provide business support to the Urgent Care services.
The post holder will work closely with the business manager and service managers across urgent care supporting them in service delivery.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Please review the full details of this role in the attached job description. The below is not an exhaustive list
Oversee the Associate Practitioners and Senior Site Manager in their day to day activities at the Single Point of Access (SPA) and Central Flow Hub (CFH) as well as ensuring a smooth operation in all Urgent Care teams, escalating issues and reporting highlights as appropriate.
Provide training and support to staff when there are changes to processes and systems, and to work with service managers to ensure adequate training in systems used across Urgent Care are achieved.
To support the Urgent Care Business Manager in managing change and improving processes and systems with the Single Point of Access (SPA) and Central Flow Hub (CFH) and wider Urgent Care Service.
To participate, and where necessary lead on IT improvement initiatives in the Urgent Care service, managing good relationship with technical partners to ensure the smooth running of the Teams and a rapid response to any technical issues that arise.
To take the lead and support in any audits and quality monitoring initiatives by collecting, collating, analysing and presenting all activity data in the SPA, CFH and wider Urgent Care Service.
CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London’s population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.
Become part of our team. We care for you as much as you care for others.
Please see full job description for further information
Organisational Development
Oversee the Associate Practitioners and Senior Site Manager in their day to day activities at the Single Point of Access (SPA) and Central Flow Hub (CFH) as well as ensuring a smooth operation in all Urgent Care teams, escalating issues and reporting highlights as appropriate.
Provide training and support to staff when there are changes to processes and systems, and to work with service managers to ensure adequate training in systems used across Urgent Care are achieved.
To support the Urgent Care Business Manager in managing change and improving processes and systems with the Single Point of Access (SPA) and Central Flow Hub (CFH) and wider Urgent Care Service.
To participate, and where necessary lead on IT improvement initiatives in the Urgent Care service, managing good relationship with technical partners to ensure the smooth running of the Teams and a rapid response to any technical issues that arise.
To take the lead and support in any audits and quality monitoring initiatives by collecting, collating, analysing and presenting all activity data in the SPA, CFH and wider Urgent Care Service

Please refer the Job description for details