UrgentVet Expansion Manager

at  UrgentVet

SKILLS, KNOWLEDGE AND EXPERTISE

Associate’s Degree (CVT/LVT/RVT) or equivalent experience in veterinary technology, 1-3 years of experience in practice management or project management environment

• Bachelor’s Degree preferred
• Advanced knowledge of veterinary practice management software required, experience with eVetPractice/Pulse preferred
• A commitment to the highest quality of patient and client care
• Excellent verbal and written communication skills
• Strong leadership skills and the ability to inspire others
• Well-developed time management skills
• A self-starter with the ability to analyze complex information, prioritize task completion, and meet deadlines
• A passion for leading, motivating, and teaching people of various personality types
• A proven ability to thrive in a fast-paced environment
• Intermediate to advanced skills with MS Office (Excel, Outlook, PowerPoint, SharePoint, Teams, Word, etc.)
• SmartSheet experience is preferred
• Former veterinary start-up experience a plus
• A positive, can-do attitude; strong people skills/emotional intelligence; excellent analytical skills; willingness to roll up your sleeves and chip in to help the team.

The job tasks and responsibilities will include, but are not limited to:

• Training & Development – Collaborates with the Director of Training & Development and UrgentVet Training Team to mentor and support newly hired UV Practice Managers (PMs). Certifies new hires in LevelUp Training of the American Veterinary Academy.
• Logistics – Partners with AVG Purchasing to organize and prepare the clinic for veterinary board inspection and Grand Opening. Partners with AVG Compliance to ensure that all Federal, state, and local permits & licenses are current.
• DVM Staffing – Supervises the new PM in executing the clinic’s 60-day DVM staffing schedule and team staffing schedule beginning at soft opening. Assists in on-boarding newly hired associate veterinarians (DVMs), and nurtures relationships between the new clinic and individual relief DVMs in the community, relief DVM agencies, and AVG general practice DVMs.
• Market Outreach – Supervises and mentors new PMs in outreach to local community. Collaborates with Marketing to foster relationships with AVG and non-AVG general practices (GPs), non-DVM pet-related businesses (boarding, grooming, retail), and local pet rescues & non-profits. Informs DVMs, paraprofessional teams, and pet parents about the UrgentVet vision and mission.
• Operations – Guides new PMs and clinical teams from soft open through the new clinic’s first few weeks, then transitions the new clinic to the UrgentVet Director of Operations.