US Office Manager

at  Parloa

YOUR MISSION:

As Senior Office Manager, you will play a crucial role in ensuring smooth office operations, fostering a welcoming and efficient work environment, and supporting our team in the US. You will take ownership of workplace management, vendor coordination, and office experience while collaborating with global teams to align workplace strategies.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Oversee all office operations, ensuring a seamless and efficient workplace experience for employees and visitors.
• Manage vendor relationships, negotiate contracts, and oversee office-related procurement, including supplies, equipment, and services.
• Develop and implement office policies and procedures to enhance efficiency and maintain compliance with local regulations.
• Take ownership of workplace budgets, including forecasting and expense tracking for office-related costs.
• Serve as the key point of contact for all facility-related matters, liaising with landlords, security, and service providers.
• Support a positive company culture by organizing office events, celebrations, and engagement activities in collaboration with global teams.
• Ensure the office is well-stocked, organized, and proƒvides a comfortable working environment for employees.
• Collaborate with IT and People & Culture teams to support onboarding, offboarding, and workplace experience improvements.
• Lead safety, security, and emergency preparedness efforts to ensure a safe and compliant work environment.
• Identify opportunities for process improvements and workplace enhancements.