(USA) Software Engineer III

at  Walmart

Position Summary…
What you’ll do…
As a Software Engineer III this position is a key role in the Core Contact Center engineering team. The position will be responsible for working in an Agile process to build and enhance the associate and customer contact journey. The position will be directly responsible for working with Product teams to understand requirements provided and convert them into solutions using InContact Scripting. You will build needed Java services and integrate them into InContact for self-serve platforms. The position requires complex InContact scripting and development for many different areas in a fast-paced environment.

WHAT YOU’LL BRING:

• Expert in InContact script development. Capable of independent development, debugging and maintenance of complex IVRs including with multiple services.
• Java debugging and maintenance of services needed to support InContact Self-Service
• Expert in the Contact Center systems
  The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

ABOUT WALMART GLOBAL TECH

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert’s and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

MINIMUM QUALIFICATIONS…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.Option 2: 4 years’ experience in software engineering or related area.

PREFERRED QUALIFICATIONS…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Masters: Computer Science

• Develop Contact Center solutions InContact studio scripting and Java to provide world class Contact Center experience
• Maintain Contact Center systemsFollow best practices in development Code Coverage, Testing, monitoring and alerting