User Experience Designer

at  California State University

Job no: 545707
Work type: Staff
Location: Fresno
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology
Position Description

JOB SUMMARY

Working under the direction of Director of Planning and Digital Transformation, the Analyst/Programmer will be an integral part of the Digital Transformation team at Fresno State, dedicated to enhancing the digital user experience across all campus applications and technology services, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. The UX Designer will collaborate with cross-functional teams, including campus stakeholders, to deliver user-centered solutions that align with the University’s digital transformation initiatives. This role requires a creative and analytical individual who will use effective communication to facilitate the requirements gathering, execution and completion of projects.

KEY QUALIFICATIONS

• Knowledge of interaction designs and ability to troubleshoot using HTML, CSS, and comparable languages.
• Strong understanding of user-centered design principles and methodologies.
• Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms; such as: Omni Web CMS.
• Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s); such as: Modo Labs.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Skill/Ability to:
• Ability to use problem-solving skills and seeking to optimize data for the best possible outcome.
• Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
• Ability to create sketches, proofs, prototypes, mock-ups, wireframes, user journey maps, and other visual aids.
• Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
• Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
• Excellent interpersonal and communication skills to communicate ideas to developers.
• Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.
  To view the full list of qualifications and job responsibilities, please click the Position Description button above.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
• Working experience in Web AND Mobile App design.
• Experience in UX design, preferably in a Higher Education IT environment.
• A portfolio showcasing a range of technology design projects and case studies.
• Preferred Qualifications:
• Master’s degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
• Working experience with Modern Campus/Omni Web Content Management System.
• Working experience with Modo Labs (Mobile App) Platform.
• Experience in supporting High Impact Practices, such as Project-based Learning and Internship programs.
• Excellent emotional intelligence and self-awareness.
• Excellent ability to work and communicate with technical and non-technical audiences.

DEPARTMENT SUMMARY

Technology Services provides administrative information services, core services, and desktop support to the Fresno State community. Our department consists of a well-trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus.

Please refer the Job description for details