User Experience & E-Commerce Coordinator

at  Insight Psychological Inc

ABOUT INSIGHT PSYCHOLOGICAL:

Insight Psychological is a proud Alberta-based multi-award winning psychological care provider that has been recognized by Canadian Business and the Globe and Mail as one of Canada’s Fastest Growing Companies. We are one of Alberta’s top providers of high-quality multi-specialty counselling and assessment services, and have been supporting individuals, families, groups as well as organizations in various sectors since 1997. Insight’s Corporate Care division was launched in 2018 and specializes in the assessment, prevention, intervention, and care for psychological injuries and illnesses in the workplace.
Insight continually innovates and brings forward new features and solutions to enhance treatment outcomes, improve client experience, and address anticipated or unmet needs. With excellence in service, integrity in action, and compassion in client care as our guiding principles, Insight strives to be the most trusted and sought-after provider of high-quality psychological care in every single community we serve.
We are seeking an experienced and results-oriented User Experience & E-Commerce Coordinator.

Key Responsibilities:In this role, the Coordinator will:

• Oversee and optimize Insight Psychological’s suite of digital tools and platforms, including:
• PsychOwl Mental Health Hub: A cutting-edge, user-friendly online platform designed to provide accessible mental health resources for everyone—from the general public to educators (K-12 to university) and workplaces. The hub features:
• Thousands of practical, therapist-vetted resources.
• An interactive directory of mental health professionals tailored to users’ geographical locations.
• Online communities and activities to foster mental health support.
• A holistic wellness e-marketplace offering curated self-care products and trusted vendors to promote overall well-being.
• Remii App: Insight Psychological’s companion app, enabling users to book and manage appointments, access resources, stay informed about updates, sign up for events, and more.
• MyPsychPulse: A premium mental health and workplace stress scan designed for individuals and organizations.
• PsyRisk: A comprehensive workplace psychosocial risk assessment and management tool.
• Other digital tools as they are introduced.
• Ensure a seamless, intuitive, and engaging user experience across all platforms.
• Monitor and analyze user engagement metrics to identify opportunities for improvement and optimize platform functionality and satisfaction.
• Address technical or usability issues promptly to maintain a high-quality user experience.
• Collaborate with internal teams to implement updates, enhancements, and innovative features for all digital tools.
• Manage e-commerce operations, ensuring smooth functionality, accurate product listings, and a user-friendly purchasing process.
• Develop user training materials and guides to support effective platform use for clients, partners, and internal stakeholders.
• Coordinate with developers, designers, and marketing teams to ensure cohesive branding, messaging, and functionality across all digital tools.
• Stay ahead of digital trends by researching emerging technologies and recommending strategies to elevate Insight Psychological’s digital offerings.
• Create detailed reports on platform performance to share insights and recommendations with leadership and stakeholders.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or diploma in a related field (e.g., User Experience Design, Digital Marketing, Computer Science, or Psychology) or equivalent experience.
• Proven experience managing digital tools or platforms, preferably in a health or wellness setting.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional interpersonal and communication skills (both verbal and written).
• Demonstrated ability to build and maintain business relationships while delivering first-rate customer service.
• Action- and results-oriented, with a proactive approach to problem-solving and decision-making.
• Strong organizational and time management skills, capable of balancing multiple priorities and deadlines.
• Flexible and adaptable, able to thrive in a dynamic and fast-paced environment.
• Highly entrepreneurial and self-motivated, with the ability to work independently and with minimal supervision.
• Technologically savvy, with proficiency in Microsoft Office, WordPress, Wix, SquareSpace, Canva, and a willingness to quickly learn tools such as Zoho, HubSpot, MailChimp, Buffer, SurveyMonkey, and other tools as applicable.
  Review of applications will begin immediately and continue until the right candidate is found. Interested and qualified individuals are invited to forward their resumes to:

• Oversee and optimize Insight Psychological’s suite of digital tools and platforms, including:
• PsychOwl Mental Health Hub: A cutting-edge, user-friendly online platform designed to provide accessible mental health resources for everyone—from the general public to educators (K-12 to university) and workplaces. The hub features:
• Thousands of practical, therapist-vetted resources.
• An interactive directory of mental health professionals tailored to users’ geographical locations.
• Online communities and activities to foster mental health support.
• A holistic wellness e-marketplace offering curated self-care products and trusted vendors to promote overall well-being.
• Remii App: Insight Psychological’s companion app, enabling users to book and manage appointments, access resources, stay informed about updates, sign up for events, and more.
• MyPsychPulse: A premium mental health and workplace stress scan designed for individuals and organizations.
• PsyRisk: A comprehensive workplace psychosocial risk assessment and management tool.
• Other digital tools as they are introduced.
• Ensure a seamless, intuitive, and engaging user experience across all platforms.
• Monitor and analyze user engagement metrics to identify opportunities for improvement and optimize platform functionality and satisfaction.
• Address technical or usability issues promptly to maintain a high-quality user experience.
• Collaborate with internal teams to implement updates, enhancements, and innovative features for all digital tools.
• Manage e-commerce operations, ensuring smooth functionality, accurate product listings, and a user-friendly purchasing process.
• Develop user training materials and guides to support effective platform use for clients, partners, and internal stakeholders.
• Coordinate with developers, designers, and marketing teams to ensure cohesive branding, messaging, and functionality across all digital tools.
• Stay ahead of digital trends by researching emerging technologies and recommending strategies to elevate Insight Psychological’s digital offerings.
• Create detailed reports on platform performance to share insights and recommendations with leadership and stakeholders