User Operations Specialist

at  Snaplii

ABOUT SNAPLII

Snaplii is a digital wallet revolutionizing the way users and merchants connect by offering seamless payments, cash-back benefits, and powerful marketing solutions. We are committed to improving user engagement and driving transactions by creating a seamless and rewarding experience for users across North America.

ABOUT THE ROLE

We are looking for an Engagement & Growth Specialist with a passion for user engagement, retention, and transaction growth. This role focuses on understanding user behavior, optimizing campaigns, and ensuring users continue to find value in the platform. The ideal candidate will have experience in e-commerce, a deep understanding of North American markets, and a track record of improving user retention through well-executed campaigns.

KEY RESPONSIBILITIES

• Develop and execute strategies to increase user engagement and retention across the platform.
• Create and manage in-app campaigns, such as flash sales and personalized offers, aligned with business goals.
• Collaborate with cross-functional teams to design and optimize user journeys.
• Monitor user behavior, identify trends, and provide actionable insights to improve performance.
• Coordinate with external partners to create targeted promotions that drive transactions and user loyalty.
• Analyze campaign performance, reporting on key metrics to continuously improve strategies.
• Conduct competitor research to stay updated on market trends and opportunities.