User Researcher

at  Doctor World Pte Ltd

WHAT WE’RE LOOKING FOR

We’re looking for a self-starter with a strong research background and a passion for healthcare. Ideally, you will have:

• 3+ years of experience in user research, preferably within a tech or healthcare environment.
• A proven track record in conducting user research in a fast-paced environment.
• Proficiency in various research methodologies (interviews, usability testing, surveys, etc.)
• Strong analytical skills and the ability to translate data into actionable insights
• Comfortable working independently and collaboratively in a team environment.
• Excellent communication, presentation, and design thinking skills
• Knowledge of popular design tools and software including Figma is a plus.
• A passion for healthcare and a desire to make a positive impact on people’s lives

As a User Researcher, you will be at the forefront of understanding our users. You will conduct a wide range of research activities, from user interviews and usability testing to surveys and analytics. Your insights will directly influence the development of our digital health solutions. Responsibilities include:

• Proactively proposing and executing user research projects to uncover valuable insights into user needs, behaviors, and motivations.
• Collaborating with cross-functional teams including data analysts to dig deep into patterns of user interaction.
• Synthesizing research findings into actionable recommendations for designers, product managers, engineers to ensure user-centricity throughout the product development lifecycle.
• Championing the voice of the user by presenting research findings to stakeholders and guiding the team to make informed user-centric decisions aligned with broader organizational goals.
• Measure and monitor the impact of research on product decisions and user experience.