Innovation and Digital Design & Delivery, Customer
User Researcher
London, United Kingdom
Permanent
Full Time

R-00244586

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job description

Join us as a UX Researcher

• You’ll have strong previous experience in a User Research role using both qualitative and quantitative methodologies
• Display solid capability across the whole User Research lifecycle from defining recruitment briefs and research objectives through to synthesis and reporting
• Strong experience in a wide range of research methods including user interviews, surveys, contextual enquiries, diary studies and usability tests
• Have coherent and effective storytelling to communicate research findings to teams and stakeholders through best suitable format e.g. personas, customer journeys, and reports

What you’ll do
At NatWest Boxed, we put the user at the centre of everything we do. You will play a vital role to build a user research function, the objective for which will be to support and upskill our product teams and to undertake new research to gather new insights across our user base.

Additionally, you’ll be:

• Designing, running and managing user research using a variety of techniques
• Sharing and promoting talking and learning about users across the company
• Helping to educate designers, product managers and content designers on best practice research techniques
• Working with the data analytics team to combine research to discover new insights
• Helping to foster a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs

The skills you’ll need
You’ll need to have experience of doing user research in a product led company and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services. You’ll also be creative in your problem solving and be able to work well with product squads and stakeholders of varying levels.

We’ll also be looking for:

• Knowledge of research techniques, including UX evaluative testing, diary studies, ethnographic observation, survey design and co-creation workshops
• The ability to deliver relevant and effective insight under varying project constraints
• Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders
• An interest in up-skilling product teams and building a democratised research function
• Experience working with analytics and data teams to support User Research insight

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Please refer the Job description for details