User Study Customer Service (Research Assistant)

at  Voxelmaps

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.
The work week schedule will be determined by the Site Coordinator and/or the Project Lead and will include weekends (Saturday and/or Sunday), so you must be willing to work weekends for consideration for this position.
This position will be a salary position that will extend to approximately December 31, 2024 in duration (however, scope of work could change based on client needs). This is a temporary role that will not result in a full-time permanent position. However, dependent on the success of the project, there maybe opportunities for future employment.
Voxelmaps is looking to fill Customer Service Support positions with candidates that are detail-oriented in the Durban, South Africa area with a passion for technology, people, and supporting the development of AI training. You’ll be supporting a large study that will be developing new technology for consumer-based devices. No previous experience is required, all applicants are welcome to apply. A dedicated team of trainers will be available for your on-going growth and success.
Voxelmaps focuses on the development of AI Mapping, Field Collection, and Participant Based Studies. We work all over the nation and globally collecting data for AI training for some of the biggest tech giants in the industry. Check us out on www.techresearchstudies.com for more information on this project!

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

EDUCATION AND/OR EXPERIENCE

High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

LANGUAGE SKILLS

Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply!

EXPERIENCE:

• Customer Service: 1 year (Preferred).
• Market Research: 1 year (Preferred).

RESPONSIBILITIES:

• Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
• Provide a great experience for participants in the study and guide them through prompts needed for data collection.
• Maintain lab and equipment.
• Support in participant recruitment for the demographic needs of the study.
• Support all User Research staff in day-to-day tasks.

RESPONSIBILITIES

You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.