User Study Customer Service (Research Assistant)

at  Voxelmaps

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

EDUCATION AND/OR EXPERIENCE

High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

LANGUAGE SKILLS

Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply!

EXPERIENCE:

• Customer Service: 1 year (Preferred).
• Market Research: 1 year (Preferred).

RESPONSIBILITIES:

• Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
• Provide a great experience for participants in the study and guide them through prompts needed for data collection.
• Maintain lab and equipment.
• Support in participant recruitment for the demographic needs of the study.
• Support all User Research staff in day-to-day tasks.

RESPONSIBILITIES

You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.