User Success Analyst

at  Allen Matkins

Allen Matkins User Success Analyst reports directly to the firm’s Director, User Success. This is a position with firm wide responsibility; occasional travel to our five offices in California is required.
Allen Matkins is a premier California law firm, with more than 270 attorneys and legal professionals practicing in six offices across the U.S.: Century City, Los Angeles, New York, Orange County, San Diego, and San Francisco. We pride ourselves on our team, our focus on creating a well-run business and our exceptional relationships with clients. We are incredibly proud of what we’ve built, and look forward to welcoming new people who are similarly passionate and excited about what they do.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required; college degree preferred
• Law firm experience preferred
• Customer Service experience preferred
• Microsoft Office and Adobe Acrobat experience required

QUALIFICATIONS

• Problem solving and analysis skills, ability to adapt quickly under pressure
• Exceptional interpersonal skills
• Ability to learn new applications and technologies
• Ability to listen, understand and articulate technical and non-technical information to customers, peers and/or management
• Project a professional, engaging demeanor and provide a positive, high-energy learning environment
• Recognized as a positive and motivational force on the team
• Flexibility to work overtime

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.