User Support Analyst Microsoft Dynamics (T360)

at  Thales

Location: Bucharest, Romania
The people we all rely on to make the world go round – they rely on Thales. Thales rely on its employees to invent the future: right here, right now.
Present in Romania for over 40 years, Thales is expanding its presence in the country by growing its Digital capabilities and by developing a Group Engineering Competence Centre (ECC). Operating from Bucharest, Thales delivers solutions in a number of core businesses, from ground transportation, space and defence, to security and aeronautics.
Several professional opportunities have arisen. If you are looking for the solidity of a Global Group that is at the forefront of innovation, but with the agility of a human structure that tailors to the personal development of its employees and allows opportunities for evolution in an international environment, then this is the place for you!

CONTEXT

The tribe THALES 360 has an end-to-end responsibility towards Thales Sales community on the Microsoft Dynamics based CRM used by Thales worldwide - about 2100 users. As such, we are looking for a candidate to join our team of User Support Analysts in the Service Squad.

SKILLS:

• analytic and autonomous mindset, rigor and good organization on tasks,
• skilled at formulas on Excel, with understanding of database concepts,
• good oral and written communication,
• fluent at English language,
• preferably skilled in French,
• team-spirited,
• at ease with working in a multi-cultural/international context,

• assisting end-users in order to provide an efficient Support in a timely manner (SLA),
• leading investigations/analyses as a team and collaborate if necessary with the Product Owner to:
• understand the requests/issues,
• qualify potential application malfunctions or needs for new features,
• come up with solutions to help the end-user (workarounds, emergency bug fix, end-user communication)
• Provide punctual trainings on specific topics
• Perform additional data analysis tasks when necessary (data integrity checks and resulting data recovery)
• carrying out functional administration tasks on the application (data referential, data consistency and restructuring, user access),
• following up on the topics opened with the Product Owner,
• contributing to the User Support documentation and processes (SOP),