User Support Assistant 2

at  City of Maple Ridge

POSITION OVERVIEW

We are looking for a temporary User Support Assistant 2. In this role, you are the first line of contact for the technical concerns of internal staff. You are comfortable working in a fast-paced environment requiring collaboration, commitment, and creativity along with ease in dealing with staff, senior levels of leadership, and elected officials. The successful candidate will be customer focused, have good communication skills, excellent team-building skills with the ability to create a positive work environment.
A good grasp of technology for troubleshooting issues and providing solutions is critical. You will work with considerable independence within defined limits, and escalate policy, unusual or unresolved issues to other team members or superiors. Deploying hardware and software, using remote tools, inventory and purchasing equipment are all required of this position.

EDUCATION AND EXPERIENCE

Completion of Grade 12 supplemented by certification courses in computer operations, software applications and local area networks and considerable related experience or an equivalent combination of training and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable knowledge of the practices and procedures used in the operation of computer equipment and software applications and their capabilities as related to the work performed.
• Considerable knowledge of modern office practices and procedures.
• Sound knowledge of municipal rules, regulations, policies, and procedures as they relate to the work performed.
• Ability to investigate and resolve routine equipment and training of municipal staff.
• Ability to provide advice and assistance to users regarding software application and the use of equipment and to provide training as required.
• Ability to create databases, spreadsheets, macros, and menus as requested.
• Ability to establish and maintain effective working relationships with internal and external contacts.
• Ability to prepare and maintain a variety of computerized and manual records, forms, and other materials.

Please refer the Job description for details