User Support Associate

at  HKR

We are looking \uD83D\uDD0E for a fantastic User Support Representative to join our team and assist our partner in California. \uD83C\uDDFA\uD83C\uDDF8 ️The company you’ll be working with is a great SaaS provider that helps other companies manage their legal documents.
HKR was remote before it was even cool! \uD83D\uDE0E
Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.
…but you can always drop by our locations in Bucharest and Cluj if you’re around.

ABOUT YOU

• \uD83C\uDF00 You come with 1-2 years of past experience in Customer Support;
• \uD83C\uDF00 You have excellent communication skills, especially in English - we are looking for someone native (C2) or close to native, both written and spoken;
• \uD83C\uDF00 You have a Bachelor’s Degree (or equivalent experience);
• \uD83C\uDF00 Having a tech-savvy background or even a passion for tech is considered a plus;
• \uD83C\uDF00 Past experience in Sales or Business Development is considered a plus;
• \uD83C\uDF00 You have strong people skills and a knack for problem-solving;
• \uD83C\uDF00 You have the ability to maintain composure and calm even when talking to executives (CEOs CFOs, etc);
• \uD83C\uDF00 You have the ability to synthesize details in short, information-filled sentences;
• \uD83C\uDF00 You are fun, optimistic, have a good laugh and at thе same time give it your best professional self.

• \uD83D\uDD36 The job is a hybrid between someone that pre-qualifies customers that have expressed their intention to purchase and someone that provides customer support to existing clients;
• \uD83D\uDD36 You will be meeting lots of people from the legal industry, CFOs and CEOs.
• \uD83D\uDD36 You will call them via HubSpot to check if the software meets their needs and present the features; once qualified, you’ll pass the lead to a senior sales rep;
• \uD83D\uDD36 You will be providing information about the platform (capabilities, price, limitations, etc.);
• \uD83D\uDD36 You will conduct demo tours for new potential clients;
• \uD83D\uDD36 You will offer support for existing clients, who might have questions about the platform (how do you X, is this a bug, etc.);
• \uD83D\uDD36 You will collaborate with the rest of the team to submit and solve clients’ inquiries.