user support technician

at  ED Tech Solutions Inc Alberta

Calgary, AB, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate03 Dec, 2024USD 30 Hourly07 Sep, 20241 year(s) or aboveGood communication skillsNoNo
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Description:

EDUCATION

  • Secondary (high) school graduation certificate

EXPERIENCE

  • 1 year to less than 2 years
  • Durée de l’emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week

Responsibilities:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties


REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Trade Certificate

Secondary (high) school graduation certificate

Proficient

1

Calgary, AB, Canada