• Work Term: Permanent
• Work Language: English
• Hours: 37.5 hours per week
• Education: Other trades certificate or diploma
• Experience: 2 years to less than 3 years

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Android
• Information Technology Infrastructure Library (ITIL)
• iOS

AREA OF WORK EXPERIENCE

• Quality assurance or control

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service