user support technician

at  PBNJ Consulting Inc

Toronto, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Apr, 2025Not Specified29 Jan, 20252 year(s) or aboveAndroid,TechnologyNoNo
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Description:

  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week
  • Education: Other trades certificate or diploma
  • Experience: 2 years to less than 3 years

COMPUTER AND TECHNOLOGY KNOWLEDGE

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS

AREA OF WORK EXPERIENCE

  • Quality assurance or control

WORK CONDITIONS AND PHYSICAL CAPABILITIES

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Responsibilities:

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service

REQUIREMENT SUMMARY

Min:2.0Max:3.0 year(s)

Information Technology/IT

IT Software - Network Administration / Security

Technician

Graduate

Proficient

1

Toronto, ON, Canada