Utility Administrator

at  Broll Property Group

EDUCATION/CERTIFICATION:

Matric plus 3 years experience.

REQUIRED KNOWLEDGE:

Basic understanding of computer operations and accounting.
Basic knowledge of overall Company operations.

EXPERIENCE REQUIRED:

At least 2 years of basic office experience.
At least 2 years of related accounting experience.

SKILLS/ABILITIES:

Well organized and attentive to detail.
Customer and service orientation.
Good math and problem solving skills.
Able to train and supervise others.
Strong communication abilities.
Able to use PC, fax, phone, and other basic business equipment.
Good Relationships exist with Council(s

POSITION PURPOSE

Responsible for maintaining the various functions of utility processes within EWS. Ensure that all utility functions are completed in accordance with established procedures. Complete required reports and records for approval by the Head of Utilities. Coordinates closely with service providers and customers and ensures that the Company`s professional reputation is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES – EXTERNAL CLIENTS

1. Assumes responsibility for ensuring the integrity, accuracy, and timeliness of Utility Reports for an assigned Client.

• Liaises with Client.
• Liaises with Service Providers as needed
• Ensure the municipal accounts are captured on the monitoring platform used, once captured Bill Comparison can be done.
• Investigates variances on monitoring platform.
• Researches and resolves discrepancies
• Identify and address expenditure abnormalities with council
• Ensures that reports, records, and related documentation are completed in accordance with Company policies and procedures.

1. Assumes responsibility for the effective distribution and communication of information.

• Receives and processes mail from clients. Reviews, records, and distributes paperwork.
• Maintains regular contact with management and other departments to obtain information and/or to correct transactions. Monthly meetings to be held with portfolio
• Receives client information. Analyzes information and determines if revisions must be made,

1. Assumes responsibility for the accurate, thorough, and timely completion of related reports, records, and documents.

• Prepares and oversees preparation of various documents. Maintains customer activity reports.
• Reviews reconciliations on municipal accounts as required by Client.

1. Assumes responsibility for billings for recovery purposes (either with manual readings or online)

• Prepare billing sheets for approval, ensure new tenants are added and vacated tenants removed
• Provide CSV file for import
• Provide monthly reports for approval by Head of Utilities

1 Assumes responsibility for related duties as required or assigned.

• Ensures that work areas are clean, secure, and well maintained.
• Completes special projects as assigned.
• Attends meetings as needed