Utility Billing Clerk

at  Capital Regional District

CAPITAL REGIONAL DISTRICTUTILITY BILLING CLERK

Req ID: 1233
Division: Financial Services
Regular/ Auxiliary: Auxiliary - Up to December 31, 2025 term
Hours of Work: Up to 70 hours bi-weekly

SUMMARY

This position provides exemplary customer service to CRD Infrastructure and Water Services including front line reception and cashier duties by responding to customer inquiries, receiving and processing payments for utility accounts and other departmental revenue, as well as administrative duties for the Financial Services Division.

KEY SKILLS & ABILITIES

• Excellent communication (verbal and written), interpersonal and customer service skills.
• Strong accurate keyboarding and data entry skills.
• Strong ability to difuse and resolve difficult customer service situations in person and by telephone.
• Strong ability to complete accurate reconciliations and calculations with accuracy and speed.
• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
• Good ability to work with and perform utility billing from an ERP system (SAP preferred).
• General switchboard operation experience.
• Considerable experience with cash handling.
• Strong ability to plan, organize and prioritize workload and work effectively under deadline pressures.
• Strong ability to follow direction and ask for clarification when required.

QUALIFICATIONS

• Certificate in a related discipline
• A minimum of 2 years’ directly related experience

• Provides front-line cashier services by receiving and posting payments for approximately 25,000 utility accounts and miscellaneous departmental revenue into computerized financial system.
• Provides front-line reception duties including internal and external inquiries, receiving tenders and aiding visitors for scheduled appointments.
• Receives and responds to various customer inquiries regarding utility accounts, applying and communicating applicable CRD bylaws.
• Receives and calculates adjustments for changes in ownership/tenancy, following up on queries with law firms or owners when applicable.
• Verifies customer payments made on account through system reporting, correcting adjustment when applicable.
• With the approval of the Supervisor, applies applicable bylaw fees or adjustments to customer accounts.
• Tabulates and balances cash, cheques, direct/debit, telephone, computer and bank payments for water accounts and miscellaneous revenue.
• Processes bank deposits and meets daily bank deposit deadlines.
• Documents, verifies, calculates and receipts payments for water services and meter applications.
• Co-ordinates new utility services and meter installations with the Engineering and Operations Division.
• Receives new and updated customer information and inputs relevant information into computerized utility billing system.
• Initiates work notifications for the attention of the Operations Division following up with customer when applicable.
• Responsible for courier and mail service, sorts and delivers received items to appropriate divisions.
• Responsible for the administration and balancing of Petty Cash fund.
• Updates and maintains billing department procedures manual.
• Performs accounting and general administration duties using SAP, Excel and Word, and clerical office work.
• Initiates customer calls regarding delinquent accounts prior to shut-off service.
• Orders and maintains inventory of office supplies.
• Assists with processing and bulk mailing of water invoices.
• Follows all policies, procedures and standards of the CRD.
• Performs other related duties as required.