Utility Operations Manager

at  City of Norfolk VA

DESCRIPTION

The City of Norfolk’s Department of Utilities is currently seeking qualified candidates for the position of Utility Operations Manager. This person directs the operations of the water distribution and wastewater divisions (200 employees), assists staff with professional development and responds to public inquiries. Plans and coordinates budget implementation ($21 million annually) and monitors daily expenditures.

EDUCATION/EXPERIENCE

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor’s degree or equivalent
Five years of experience.

ADDITIONAL INFORMATION & REQUIREMENTS

Valid Driver’s License
Work Hours: Monday - Friday;7:00 a.m. - 4:00 p.m.
Work Location: 1316 Ballentine Blvd., Norfolk, Virginia

Essential functions include but are not limited:

• Manages operations by setting work priorities, coordinating responses to emergency situations, reviewing, establishing and directing operational activities, ensuring that environmental and safety regulations are followed, developing and implementing departmental policy, conducting interviews, making recommendations for hiring, monitoring activities of employees, providing professional development and guidance, and responding to inquiries regarding billing, service requests, and complaints.
• Coordinates budget implementation by preparing budgets, reviewing expenditures, assisting with the development of the capital improvements budget, and monitoring daily operations.
• Provides customer service by managing field complaints and following up with customers and other departments.
• Performs related duties by strategically planning for field operations, prioritizing the need for capital projects and participating and contributing to department leadership initiatives.