UX Lead - Digital
at RACV
Melbourne, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Apr, 2025 | Not Specified | 25 Jan, 2025 | 10 year(s) or above | Integrated Design,C Suite,Figma,Strategy,Positioning,Collaboration Tools,Design,Salesforce,Jira,Growing Teams,Confluence,Adobe Experience Manager | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- RACV Head Office | Melbourne CBD location
- Permanent Full Time | Hybrid working
- Competitive Salary | Discounts on selected RACV products
Responsibilities:
- Own and deliver end to end Digital Experience design from conception through to launch and ongoing iteration and improvement, leveraging design thinking principles and agile ways of working.
- Use customer and member insights to drive and guide development of new/improved member experiences and offerings.
- Ideate and create conceptual wireframes, user flows and IA.
- Lead the plan, construction and delivery of experiences and customer research
- Lead the refinement of concepts into high fidelity designs ready for development
- Coach and develop a team of talented individuals to improve performance and behaviours, ensuring clarity of purpose, development plans and a collaborative and supportive team environment is sustained.
- Lead team members across transactional and project activity, including supporting their individual development
- Establish, manage and maintain relationships with all facets of the organisation to influence and support digital activities
- Lead the articulation of ROI and member experience gains associated with design outcomes
- Identify and recommend improvements to optimise digital channel performance
- Conduct ongoing market analysis as it relates to digital competitiveness
- Develop strategies to deliver continuous, iterative improvement of digital experiences through website development, user experience (UX) reviews, analytics and research
- Ensure optimal and consistent approach to digital experiences and lift consistency of cross channel interactions
- Lead and motivate a multi-disciplinary team of subject matter experts to deliver value to the organisation
- Make decisions, clear roadblocks and negotiate trade-offs to ensure maximum impact for Members and the business
- Role model a culture of collaboration and knowledge sharing across the Digital Experience department, Digital & Digital Products division and throughout RAC
REQUIREMENT SUMMARY
Min:10.0Max:15.0 year(s)
Graphic Design/Web Design
Web / Graphic Design / Visualiser
Web Development
Graduate
Proficient
1
Melbourne VIC, Australia
