UX Researcher - Digital

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
We are looking for a UX Researcher to join our product design team and help us understand our users better. You will play a key role in defining and improving our products by conducting user research and providing insights and feedback. You will use a variety of research methods,
then present your results and suggestions to the team and stakeholders, and collaborate with designers, developers, and product managers to implement them.
Job Description

Your key job objectives will include:

• Supporting the product design team in developing customer journey strategies that consistently improve the customer experience for Absa CIB and drive a customer centric culture throughout the business
• Researching UX best practices across both competitors and user needs requirements
• Analysing CX and UX data to inform our UX design process
• Collaborating with stakeholders and design team members

Send in your CV if you have the above and below-mentioned experience.

• A Bachelor’s Degree in media, marketing, research or digital marketing
• 3 years or more experience in market research
• User testing research and usability testing (applied)
• Analysed research findings for a better understanding of user insight (applied)
• Good understanding of analytics and the UX design process (applied)
• Good understanding of what motivates a customer, (applied)

Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

Please refer the Job description for details