UX Researcher - Digital Product Strategy & Transformation

at  TELUS

Location:Vancouver, BC, CA, V6B 3K9 Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA
Req ID: 45156
Jobs by Category: Technology Solutions
Job Function: Technology
Status: Full Time
Schedule: Regular

WHAT WE’LL ACCOMPLISH TOGETHER

We are looking for a UX Researcher to join our dynamic team and contribute to building seamless, customer-centered digital experiences for TELUS customers. As a UX researcher, you will investigate user behavior and user needs using both qualitative and quantitative methods by designing and conducting foundational and evaluative research to guide executive decision-making. The ideal candidate will be able to combine their quantitative and qualitative skills to better understand behavior and motivations, drive product strategy and improve the overall experience across TELUS.

A BIT ABOUT US

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks

• Conduct Research: Personally initiate and conduct research to build deep foundational knowledge of product areas. Research should consist of a mix of solution validation and problem validation projects
• Deliver: Create high-quality deliverables that tell compelling stories integrated with research findings. This is typically accomplished through reports, presentations, video recordings, etc
• Stakeholder Engagement: Show an understanding of your stakeholders by familiarizing yourself with their objectives, processes, and obstacles. Apply this knowledge in stakeholder engagement and collaboration
• Prioritization: Effectively prioritize your research efforts and align with teams while considering impact, the goals of your stage groups, the broader product direction, and company objectives
• Teamwork: Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews
• Empower: Guide others to conduct research with a high degree of rigor. Help them follow defined research processes (for example, handbook procedures, opening and closing issues for research studies, documenting actionable insights, etc)
• Advocacy: Advocate for and socialize actionable insights independently and in a clear and compelling way