UX Researcher/Insight Specialist

at  LG Electronics

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, ‘Life’s Good’, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, “Jeong-do Management,” embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of ‘Customer-Value Creation’ and ‘People-Oriented Management’, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
What we can offer:
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

THE OPPORTUNITY:

We are looking for a talented UX Researcher to support UX insights and consumer insights, focusing on innovation discovery for various products, including large appliances, small appliances, TVs, B2B platforms, and more. You’ll work on projects ranging from future innovation programs to next-year production platforms, taking a holistic approach from initial insight discovery to consumer research, prototyping, and testing, encompassing both digital and physical touchpoints.

As the UX Researcher/Insight Specialist, you will:

• Conceptualize and iterate on high-quality end-to-end consumer insights.
• Lead consumer insight discovery and synthesis to inform innovation and platform strategy.
• Conduct user research, prototyping, and testing to validate concepts and experiences.
• Define intuitive and user-centered digital and physical experiences.
• Provide actionable research insights that inform both tactical and strategic efforts.
• Collaborate cross-functionally with engineering, marketing, and business stakeholders.
• Stay up to date on industry trends and best practices in UX and Product Design.
• Help team members understand and apply research findings by framing problems, defining insights, and designing methodologies to meet customer needs.
• Experience with Adobe and other design tools is highly preferred.

QUALIFICATIONS:

• 2+ years of experience in user research, particularly in consumer goods.
• Strong user research skills, with experience in both qualitative and quantitative methodologies.
• Proficiency in various research methods: ethnography, contextual inquiry, in-depth interviews, surveys, online testing tools, data analytics (Tableau), concept testing, usability testing, and A/B testing etc.
• Proven ability to take ownership of products or projects.
• Creative, strategic, and technical thinking abilities.
• Curiosity, self-motivation, and a positive attitude.
• Strong research portfolio demonstrating the use of diverse research methods to drive decision-making.
• Ability to adhere to a high standard of pursuing what is best for the business.
• Comfortable navigating inter-team collaboration.
• Experience in physical product development and digital UX.
• Willingness to work in the office 5 days a week (required).
  Privacy Notice to California Applicants
  At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
  In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Please refer the Job description for details