UX/UI Designer

at  Auto General Holdings

POSITION ACCOUNTABILITIES.

• Create design assets (Wireframes, Interactive Prototypes, High Fidelity Designs) that are used by delivery teams and business stakeholders to deliver business outcomes.
• Engage with Senior Stakeholders across the business to ensure all aspects of the design meet and exceed expectations.
• Collaborate with other departments to help communicate the value of being a “customer led” business and how it influences employee, business and customer outcomes.
• Ensure consistency of our digital customer approach across all products and online journeys.
• Attend workshops and other Agile ceremonies where digital design advice or assets are required.
• Create and maintain the visual identity of the digital products across all brands.
• Monitor customer communication platforms for areas of improvement or concern.
• Conduct user research to ensure we are meeting end user expectations.
• Makes end user pain points accessible to the wider business.
• Bring customer into every conversation we have.
• Identify and report potential risks or inadequate controls related to compliance or operational risks.
• Champion a culture of risk and compliance across the division.
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

WHAT EXPERIENCE YOU’LL BRING

• Relevant training and qualifications (e.g. digital experience and interaction design, UX and web design).
• Proficient in using Figma for wireframing, HiFi mock-up and prototyping, along with secondary tools such as Adobe CS Suite, Miro, Axure
• High level knowledge of front-end development frameworks.
• 2+ years’ experience in a UI/UX design role designing across digital platforms including responsive web, online services and/or mobile apps.
• Experience conducting user research across qualitative and quantitative methods, such as user interviews and design surveys to validate concepts and designs.
• Understanding of design principles, accessibility standards, typography, UI components, and general design trends across platforms.
• Experience working with Design Systems and component libraries.
• Strong presentation skills with the ability to articulate and present solutions, ideas and recommendations.
• Excellent organisation, prioritisation, and time management skills, with high attention to detail.
• An excellent portfolio showcasing your user interface designs and design thinking, including process sketches, user flows, and/or wireframes for multiple form factors (e.g. mobile, tablet, desktop).

ABOUT US

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

The UX/UI Designer is part of a team of delivery specialists in creating the best digital experiences for our customers.
The role will be a part of a significant strategy to create and maintain Australia’s best web based digital platforms for quoting, selling, and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience.
A key position in the delivery team, the UX/UI Designer works closely with the UX Researchers, CX team, Product Owners, and other business stakeholders to provide key prototypes, wireframes, designs and mock-ups of the customer experience within the digital area of interest. Ensuring that the customer has a fair representation in solving business problems or initiatives.