V-Katherine Doorways Hub Team Member

at  Salvos Stores Australia

Start your mission volunteer experience with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.
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Under the guidance of a team leader, volunteer Doorways Hub Team Members play an important role, in providing hospitality services for those experiencing short-term or long-term vulnerability whilst accessing the facilities support services. Through their non-judgemental and friendly practical service, Doorways Hub Team Members assist in providing a space where people feel safe, supported and connected allowing service providers to focus their attention on connecting with participants.

Key responsibilities

• Activity Preparation: Prepare dining room, meal items and refreshments. This includes set-up of the dining area, preparation of food and service, assisting those who bring their own meal in as needed and clean up for two meal sessions a day.
• During activity: With the support and guidance of the Team members, assist in the facilitation of the activities, ensuring a supportive and caring environment for all participants.
• Facilities: Assist with orientating community members to the shower and toilet facilities and provide support with towels and hygiene products where required.
• Post activity: Assist with the packing away of meal items, some furniture and equipment and kitchen clean up.

Qualifications and skills (desired/required)

• Experience in relevant field (hospitality/administration) highly desired but not essential.
• First Aid certificate highly desired

Capabilities and personal attributes

• Manage Self: Recognises impact of own behaviour and emotions on others and adjusts accordingly; seeks and responds positively to constructive feedback and guidance.
• Act Ethically and with Integrity: Is reliable and trustworthy; represents the organisation in an honest, ethical and professional way; acts consistent with TSA vision, mission and values; respects TSA’s Christian identity and activities.
• Show Respect: Recognises and respects the rights and beliefs of others in a non-judgemental way.
• Display Resilience: Keeps control of own emotions and remains calm in the face of challenging situations; displays an optimistic approach to work.
• Communicate Effectively: Allows others time to speak; listens to others when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues.
• Develop Capability: Seeks and is open to feedback on own capability and competence; seeks opportunities for ongoing development.
• Lead Safety and Wellbeing: Performs all duties in a safe manner, ensuring the safety of self and others.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role may encounter under-18 year olds, a Working With Children/Vulnerable People Check is required – This may be facilitated by Katherine Salvos.

Training Requirements
One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely.

To successfully undertake this role, the following training is required:

• Category A training: Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices.

Work Health and Safety (WHS) considerations

We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to):

• As this role interacts with people experiencing vulnerability, training will be provided.

Other WHS considerations will be covered during the induction.

Time Required & Commitment

• As agreed with manager
• Fixed roster with flexible times as agreed
• Hub rostered hours:
• 7.15am – 10.30am – Community Breakfast Service 8.30am
• 10.30am – 12.00pm - Community Lunch Service 11.00am
• 2.30pm – 3.30pm – Community Laundry Service

Development opportunities with this role
This role will give volunteers an opportunity to develop skills and build experience in working with people experiencing vulnerabilities.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check.

Key responsibilities

• Activity Preparation: Prepare dining room, meal items and refreshments. This includes set-up of the dining area, preparation of food and service, assisting those who bring their own meal in as needed and clean up for two meal sessions a day.
• During activity: With the support and guidance of the Team members, assist in the facilitation of the activities, ensuring a supportive and caring environment for all participants.
• Facilities: Assist with orientating community members to the shower and toilet facilities and provide support with towels and hygiene products where required.
• Post activity: Assist with the packing away of meal items, some furniture and equipment and kitchen clean up

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role may encounter under-18 year olds, a Working With Children/Vulnerable People Check is required – This may be facilitated by Katherine Salvos

To successfully undertake this role, the following training is required:

• Category A training: Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices

We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to):

• As this role interacts with people experiencing vulnerability, training will be provided